Looking for something?

Explore the website

Get email updates with every new article published

Looking for something?

Explore the website

Get email updates with every new article published

spot_img

A state-of-the-art upgrade for...

Catalyst Metals’ Plutonic gold mine in North Meekatharra, Western Australia, has made the...

Added ANS storage strengthens...

BME’s renowned supply chain security has been further strengthened with the commissioning of...

AfriSam upgrades Rheebok Quarry...

AfriSam has enhanced its Rheebok Quarry operation with the installation of a high-capacity...

Namibia is struggling to...

Namibia has fallen short of its ambitious target to become a regional logistics...
HomeTRUCKINGHino South Africa:...

Hino South Africa: HINO SA ENDS 2023 ON HIGH NOTE IN CUSTOMER EXPERIENCE SURVEY

Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No. 1 in the combined score, but it also took top position in all three evaluation categories – sales, service, and parts.

Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.

“We are very pleased that we were able to carry our momentum in ensuring an exceptional customer experience throughout 2023 and we aim to continue this trend in 2024,” commented Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows we are on track with our customer satisfaction strategies.

“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and with our customers,” explained Falck.

The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.

Get notified whenever we post something new!

Continue reading

A state-of-the-art upgrade for Plutonic’s gold mine

Catalyst Metals’ Plutonic gold mine in North Meekatharra, Western Australia, has made the transformative move from analogue to digital operations in preparations for the future of mining technology thanks to RCT-Powered by Epiroc. This upgrade is not limited to new...

Added ANS storage strengthens BME supply chain further

BME’s renowned supply chain security has been further strengthened with the commissioning of a new storage tank for ammonium nitrate solution (ANS) by its holding company Omnia. In operation since January 2025, the facility can store 5,000 tonnes of ammonium...

AfriSam upgrades Rheebok Quarry with Sandvik CH430

AfriSam has enhanced its Rheebok Quarry operation with the installation of a high-capacity Sandvik CH430 cone crusher from Sandvik Rock Processing. The upgrade ensures reliable safe production with reduced maintenance and a lower carbon footprint. Located near Malmesbury in the...
spot_img