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Reynolds Cuts Carbon Emissions with Hultsteins

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Reynolds, the national food service provider, has announced the purchase of five Mercedes-Benz Actros tractor units fitted with Hultsteins Ecogen 2 refrigeration systems. The firm now operates a fleet of 220 vehicles, comprising 30 vans and 190 HGVs, along with 21 trailers, all of which are refrigerated.

“I was familiar with Hultsteins and I liked the other products, such as the Slimline hydraulic refrigeration system. When I was looking at bodybuilding spec for new vehicles, I spoke to them again and had a look at the Ecogen units,” said Steve White, Reynolds’ Head of National Fleet.

So far Reynolds has put great efforts into reducing its carbon emissions and becoming more sustainable. The company has invested in electric vehicles and a zero-carbon farm and now, with the purchase of the Ecogen 2 systems, it will be cutting the emissions of its transport refrigeration units (TRUs) and slashing diesel costs.

One of the biggest advantages of the Ecogen 2 system is that it can be retrofitted to any tractor unit with an engine power take-off, converting existing diesel TRUs to run on electricity. It generates 400 volts and connects to the fridge motor via a five-pin plug. As well as adapting TRUs to emissions-free power, the Ecogen system represents a highly cost-effective method for operators to adopt cleaner refrigeration systems, because there is no requirement to replace existing trailers or TRUs.

“We’ve got 17 frontline trunking HGVs, so we decided that, on renewal, we would fit the Ecogen system to five Mercedes-Benz Actros tractor units, which are on contract hire from NRG Riverside. Obviously, there was the removal of the red diesel subsidy on 1 April this year, so that was a big incentive for us from a fuel-saving perspective, but we also have a series of sustainability projects and a plan to reduce our overall carbon footprint, so I felt it was a good product to trial,” added Steve.

Steve estimated that each Ecogen 2 unit that entered service with Reynold would save at least £5,000 per year in diesel costs and more than 1,900kg of CO2 per annum. “The gameplan is to convert the entire HGV fleet to Ecogen 2 units because, from an emissions point of view, it’s the way forward – and we can reduce our fuel bill. If you look at the payback, it’ll take about two to three years to cover the cost of the units, and there are additional benefits, such as shouting about the fact that we’re a sustainable company adopting clean, technologically advanced equipment,” he concluded.

Beyond the distribution centre is the last mile centre

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The global retail industry is undergoing a revolution. The retail supply chains of today, traditionally consisting of large distribution centres (DCs) will have had to shift to accommodate a reimagined customer with much greater expectations.

Long before the Covid pandemic began, DCs were being built in major South African cities to deliver products to retail stores where customers shopped. This often meant big box warehousing with well over 100 000 square metres to provide warehouse space for retailers such as Shoprite, Woolworths, Foschini and Dischem where they could stock sufficient inventory to meet surging customer demand. In a world of increased online shopping and disrupted supply chains and delivery times, many DCs are filled to the brim and some are running out of space. The question of whether this is a cyclical trend or a structural trend is perplexing warehouse owners.

A recent announcement by the online retail giant, Amazon, that it has too many sheds after doubling its warehouse space during the pandemic has prompted a challenging new reality, hand wringing and sharp reaction from investors. When Amazon informed the market that it intends to reduce its footprint of leased industrial space by as much as 3 million square metres, the share prices of many logistics warehouse owners tanked.  For many real estate investors, the question is whether Amazon is the only user with excess warehouse needs in the current environment?

Another trend that distribution centre owners need to deal with is an environment where a higher prevalence of e-commerce shopping, higher customer expectations regarding delivery speed, and the delivery of goods to end-user consumers are forming part of complex logistics challenges far beyond what central DCs are currently set up to deliver on their own.

Retailers are increasingly thinking outside the (big) box to reimagine supply chains that can serve customers directly and rapidly. This means new models for retail-fulfilment operations that include using space within shops and smaller last-mile delivery depots in the neighbourhood. In the US  real estate logistics suppliers are changing their logistics strategies to follow end-user online consumer demand. suit. For example, logistics real estate giant Prologis’s offer to acquire a portfolio of more than 1 700 last-mile logistics warehouses held by Blackstone’s Mileway for $23.1 billion is a shift in strategy to own the full logistics real estate ecosystem.

Logistics in a South African context

In South Africa, where e-commerce has also boomed since the Covid-19 lockdown period, many retailers have used their existing retail locations to build operations that serve omnichannel customers better. But using current retail space as mini-DCs comes with the high cost of retail rental space and far higher operating costs than warehousing. This is often the only option because this space allows retailers to remain closer to customers demanding decreased delivery time at a lower price.

Although there is a wide spectrum of operating models that retailers can choose from to build fulfilment capability in-store, for example, repurposing the back-of-house or dedicating space to house a packing and shipping room with lean operations, the challenge for retailers using their stores as mini DCs is that they need to keep a lot more products in-store to fulfil the customer’s need for immediate delivery. This means retailers must be able to analyse market data to improve forecasts for stock keeping units (SKUs) with strong omnichannel demand, be able to determine the optimal cadence for replenishing products to mitigate the need to redirect inventory at the end of a life cycle and build rules to route customer orders to optimal store nodes.

Other challenges include hiring more staff for in-store fulfilment with specific fulfilment-focused profiles or automation experience and major adjustments to the store’s operating hours based on a revised fulfilment model. Fulfilment from the sales floor occurs during business hours and has the added benefit of having more associates present to interact with customers during busy periods. An expanded mini-DC operation may require extended operating hours (for example, 16 to 24 hours) depending on the volume of orders being filled.

The rise of last-mile fulfilment

For retailers that cannot meet the requirements to set up an in-store fulfilment operation, there is a pressing need to move beyond the four walls of retail stores and find solutions that allow them to continue operating in today’s retail landscape. This is where last-mile real estate comes into play.

Last-mile delivery real estate has become increasingly important since the pandemic’s start due to the explosion in e-commerce resulting in the exponential growth of business-to-consumer (B2C) deliveries.

Although pandemic booms have slowed down across the economy, including sectors such as food delivery and fintech, corporate scepticism around the need for more large DCs is growing and major retailers are considering whether they overestimated how quickly their first-mile warehouse needs will increase. This is a bad combination for big-box warehouse shares. Prologis shares have been down about 37% since late April, and they fell another 8% recently.

According to the Wall Street Journal, Ikea, the Swedish furniture giant is doubling down on its fulfilment capabilities by investing over $3 billion to revamp the company. This overhaul will include transitioning up to 40% of its existing big-box suburban locations into smaller last-mile distribution centres for online orders. By redistributing how their space is utilised, the company hopes to optimize their real estate portfolio and bolster their delivery capabilities instead of increasing the footprint of existing stores.

The last mile of the delivery chain is proving to be the most valuable one for industrial properties. Facilities that can accommodate the ever-evolving demand of retailers for much quicker deliveries are proving to be the downfall of the big-box warehouse and opening new doors of opportunity for reimagined last-mile logistics solutions.

 

Celebrating Truckers Together: #ThankYouTrucker Competition Returns

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As a result of overwhelming demand and the huge successes of the inaugural competition in 2021, #ThankYouTrucker is back! Following the hotly contested inaugural competition, IVECO SA, in partnership with the Road Freight Association (RFA), have announced details of the 2022 search for the best trucker in South Africa.

“Trucking is the backbone of domestic supply chains and without trucks, our economy stops,” says Martin Liebenberg, Managing Director of IVECO SA.  “Despite the war in Ukraine, the ongoing Covid-19 pandemic, unrest, natural and national disasters, massive fuel price hikes and sporadic supply chain disruptions, our truck drivers continue to deliver what we need every day and go the extra mile. Through the #ThankYouTrucker campaign, IVECO SA and the RFA want to honour and celebrate the great work and efforts of our nation’s most exceptional drivers.”

How to Enter

#ThankYouTrucker is looking for the most extraordinary freight driver: a remarkable individual who goes above and beyond the call of duty. This driver is helpful, trustworthy, dependable, caring and passionate about his/her career in trucking.

Fleet owners and managers can nominate any number of drivers they believe meet the criteria. Entries open on 11 June and close on 3 September 2022.

R50 000 will be awarded to the winning driver. The driver in second place will win R10 000, with the third placed driver receiving R5 000.

The Transport Industry’s Choice

“#ThankYouTrucker is a unique opportunity for the industry to thank truck drivers for their commitment, professionalism, tireless efforts and dedication to a tough job. We look forward to receiving nominations for this year’s competition,” says Gavin Kelly, Chief Executive of The Road Freight Association.

Evri Upgrades Its Safe Place Photos Concept

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Evri, the UK’s biggest dedicated parcel delivery company, which was previously known as Hermes UK, has announced it is trialling an extension of its safe place delivery photo concept that will include courier collections as well. With the aim to further improve its communications with those consumer customers using the service to send or return parcels, these photos will then be available to the customer alongside their tracking information.

“We are always looking at ways to improve our service and, if the trial is successful, sharing these photos with our customers will provide another layer of communication about the journey of their item. In addition, where there is a problem it will be easier to identify and resolve quickly,” commented on the trial initiative Joe Tarragano Chief Product Officer at Evri.

Involved in this trial are a sample of couriers nationwide that will be taking photos of parcels once they have been successfully collected from a ParcelShop and/or Locker location. Moreover, they will also action when an attempt has been unsuccessful in order to explain why and find a solution. There are various reasons to why an attempt could not be completed, such as access issues, problems with the size and/or suitability of the parcel, no response from the address, and problems finding the address. The initiative will also enable the courier to flag problems like road closures and any technical issues.

Evri began its journey in 1974 as Grattan Mail Order in Bradford, growing over the years and increasing its number of hubs and depots across the country. In 2009, the company launched its customer to customer business, offering a cheaper, easier, and faster way to send parcels. Since then, plenty of other services were added to its offering, including international delivery, Print In ParcelShop devices in its ParcelShops, safe place photos and renewable energy fuelled vehicles. Now, Evri is the biggest dedicated parcel delivery company in the UK, working alongside 80% of the UK’s top retail brands, such as Next, ASOS and John Lewis.

PwC quits as auditor of Lucky Star-owner Oceana amid ‘strained’ relationship

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PwC has resigned as external auditor of Oceana because of a “strained” relationship with the company, and a lack of transparent communication with the board, amid a tumultuous period at the troubled fisheries and logistics group.

At the last annual general meeting, shareholders holding 38% of Oceana’s shares voted against retaining PwC as the group’s auditors. Oceana was meant to consult with shareholders on the reappointment of PwC on Monday, but instead announced on the day that PwC had resigned.

“Shareholders are now advised that late afternoon, Friday (…) PwC resigned as auditors of the group with immediate effect in respect of the audit of the financial year ending September 2022.”

Oceana said PwC said this was “due to their assessment of significant doubt as to whether there was objective and transparent communication between the board and PwC given the strained relationship, which they assert constituted a significant impairment of their independence.”

Oceana was looking at alternatives to PwC, and discussions with another of the big four auditing firms were progressing.

Monday’s meeting will still go ahead in order to provide shareholders a chance to engage with Oceana’s audit committee.

Oceana owns canned fish brand Lucky Star and also has a presence in other global markets where it sells fishmeal, fish oil and fish. It also owns a logistics company specialising in cold storage and transport of products such as fish, fruit and vegetables, poultry and meat.

Comment on transport aspects addressed by the Minister of Finance during the Medium-Term Budget Policy Statement (MTBPS) 2022

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The Minister of Finance has noted that they will use “higher than anticipated revenues” – which were generated through taxes, levies and all other manner of government revenue generation – to rescue a number of State-Owned Enterprises (SOEs) that are failing, bleeding capital, or are just not doing what they need to be doing.

Whilst we welcome the move to give Transnet badly-needed funding to repair, re-design or re-build vital pieces of infrastructure and equipment (ports, railways and related equipment for efficient operations), there is concern that the “usual suspects” have once again received “bailouts”.

However – “the funding impasse” of the Gauteng Freeway Improvement Plan (GFIP) (commonly referred to as ‘e-tolls’) has had an interesting twist. The Gauteng Provincial Government has agreed to contribute 30% to settling SANRAL’s debt and interest obligations, while national government will cover the remaining 70 %.

Does that mean it’s paid off now? There is no debt? Zip? Nothing? No need for the e-toll system then?

Ahh – but wait! Evidently, “Gauteng will also cover the costs of maintaining the 201 kilometres and associated interchanges of the roads and any additional investment in road will be funded through either the existing electronic toll infrastructure or new toll plazas, or any other revenue source within their area of responsibility.”

There we have it: e-tolls are not going. In fact, there may even be more gantries – or higher vehicle licence fees (in Gauteng only), or some other smart/ingenious way to charge for the “costs of maintaining” – the reference to “any other revenue source within their area of responsibility” being the key statement here.

However, the reality is that those who have not paid and refuse to pay will not suddenly pay now for maintenance. How will government ensure that they pay now? They still owe and government hasn’t tried to collect the default. Why would it suddenly work now (with the possibility of “new toll plazas”)?

Scrap the system ! It’s being “paid off” now anyway. Any new developments get paid cash through the fuel levy system. Stop using the fuel levy for other things  saving other SOEs comes to mind.

Whilst we ponder this one – some good news! It seems like the Minister is beginning to listen to endless comments, lobbying and interaction from the road freight sector:

  • The Economic Regulation of Transport Bill was passed. This should establish an independent transport regulator which will pave the way for greater competition and enable regulated access to the network – as long as private businesses are not punished for being efficient and competitive.
  • We need to understand what the Regulator really means for private business. It’s all fine for ensuring decent pricing in monopoly systems (like public transport systems, Eskom, water supply, etc, landing or berthing facilities in our government operated facilities, ensuring that there are no huge/unrealistic increases in tariffs by any authority in the transport world). But it doesn’t work for private business where competition, innovation and efficiencies are at play.
  • No amount of argument or discussion must ever allow price-fixing/setting within the private (business) sphere.

Then there is better news:

  • Third-party access to the freight rail network is being seriously considered – and perhaps there will actually be movement now.
  • Private-sector partnerships for the Durban Pier 2 and Ngqura container terminals (which the Road Freight Association has been calling for – for at least the last 10 years), is also now on the cards.
  • Allocations to the SAPS to increase capacity to deal with crime.
  • Processes and structures in place to deal with white-collar crime and corruption.
  • Funding for critical infrastructure

However, there are some glaring omissions:

  • Government needs to ensure we can release ourselves from fossil fuel (in this case oil) dependency. Now is the time to support, fund, develop and grow alternative energy systems. Locally developed, manufactured and supported.
  • Use of our great coal resources to implement short to medium term energy solutions. There are very clean and green methods around the world that can be implemented. But our largest resource – sun/solar – needs to be developed and expanded as quickly as possible. This requires funding.
  • Water security – along with food security – will (like the solar development) create the millions of job/employment opportunities that our country needs.

There was a greater expectation (perhaps in the form of a very loud bang) to the end of e-tolls. It didn’t happen. Is there a lesson to be learned from this?

Infrastructure that is of common good to the whole country, the economy, the development of society and upliftment of South Africa, needs to be developed at a cost shared by all South Africans – at the cheapest, least expensive and least intrusive means possible.

There is much potential in this speech – yet there is much we as South Africans require from our leaders in terms of direction. In terms of development. In terms of growth.

By Gavin Kelly – CEO of the Road Freight Association

Unipart Logistics Lands Contract with JCB

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Logistics firm Unipart has announced the successful win of a major contract with JCB, one of the world’s top three manufacturers of construction equipment. As part of the contract, Unipart will manage the manufacturing giant’s World Logistics warehouse in Staffordshire, its UK in-plant operations and additional off-site JCB UK warehouses and packer operations.

“Unipart is very pleased to be awarded this important contract to work in partnership with Maersk to deliver supply chain excellence across the globe to support JCB’s success and growth plans. Unipart’s heritage and expertise across manufacturing and production supply chains, combined with our innovation and our proprietary system for continuous improvement, The Unipart Way, will enable us to drive and deliver sustainability targets across JCB’s UK operations,” said Ian Truesdale, Unipart Logistics Managing Director.

“The cultural alignment shared by our companies, our approach to employee engagement, and Unipart’s strong reputation for providing learning and development opportunities for colleagues will further enable us to optimise the UK operations for JCB and its customers.”

As part of the five-year deal the logistics firm will collaborate with Maersk, which has been recently appointed lead logistics provider for JCB’s global supply chain. Maersk will be responsible for managing the Unipart operations in the UK. Moreover, the logistics firm will also operate a 30-vehicle transport fleet, and oversee the implementation of a new warehouse management system.

“JCB’s business is going through a period of unprecedented growth around the world and as we grow, keeping production lines supplied with parts and components on a just-in-time basis is imperative. The appointment of Maersk Logistics as JCB’s global lead logistics provider, along with Unipart Logistics, will bring about a transformation in our global supply chain operations and support our manufacturing growth plans,” commented Mark Turner, Chief Operating Officer at JCB.

More than 400 employees will transfer to Unipart Logistics when the contract starts in early 2023.

“Unipart and JCB are iconic, world-class British companies, and we are very pleased to be working together to support JCB’s global logistics capability and their drive for growth,” concluded Unipart Chairman and Group Chief Executive Wellington Dhumira.

Inospace launches a Proptech solution to give logistics and industrial tenants more than space

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24 October, Johannesburg – Inospace, South Africa’s leading owner and operator of serviced logistics parks, is casting off its industrial overalls and leaping into the new tech space with its own technology platform, Inocircle.

“The Inocircle online platform aims to resolve business pain points and add material value to small and medium enterprises (SMEs),” says Jodi Sher, chief marketing & product officer at Inospace.

Already the biggest owner of serviced logistics parks in South Africa, Inospace is positioning itself to be a proptech provider with a war chest aimed at finding solutions to its customer’s logistics pain points.

Months after the announcement of its R1,25 billion deal with Fortress REIT, Sher said the company was aiming to set the gold standard of African CRE management with the adoption of technology and a laser focus on what its customers need.

“Inospace’s tenants are not being kept up at night by what they pay in rent. For every Rand our clients spend on rent, they spend R5 on electricity and R10 on transportation, so our focus has been on creating technology solutions around those areas,” explained Sher.

While it pioneered the development of service logistics parks, Inospace made a quiet entry to the proptech space in 2020, creating its own property management system which initially focused on innovative concepts to manage a large multi-let real estate platform that has short leases and offers flexible terms.

These proptech systems align with Inospace’s increased focus on streamlined efficiencies, cost-reduction and improved decision-making. And now, having grown to 50 logistics parks, the business has the ability to scale up its technology offerings through Inocircle.

The Development of Inocircle

The Inocircle propriety technology platform took time to develop, but now serves as a space-as-a-service by offering useful business tools that go way beyond cost savings and efficiencies.

“We don’t want to be a fast follower, and one of the things we’ve spent a lot of time on is looking for inspiration outside our industry, and then translating it for real estate —making us a first mover in our industry,” says Sher.

Online retail has transformed consumer expectations on service levels and put immense pressure on the logistics sector to figure out how to change the supply chain to meet those expectations. As a warehouse owner and manager, Inospace has been able to leverage its position by looking at problems from its customer’s viewpoint.

“When you take a step back and think about it, there’s no other business in the world where you spend three months negotiating a contract with someone and then ignore them for the next five years – that’s a real constraint on our industry. Which is why, if we can add value using new ways to leverage technology, we are going to change the industry,” says Sher.

“It’s a self-imposed constraint that many property owners put on themselves. As a traditional landlord it’s great having a passive income, but tenants want more than just space these days, and it starts with how we create customer centricity and change the relationship using technology.”

The Inocircle offering

The value of a property is no longer defined solely by the space and its location, but by the blend of technology-enabled service and a superior tenant experience. The Inocircle technology platform is a realisation of that, delivering solutions to some of the most critical challenges facing property managers and tenants.

Today’s property managers are tasked with everything from community relations to rental collections and vendor management. Inocircle helps in this regard, offering property rental tools which manages deals, properties, and lease expirations. It also offers real estate analytics and data which make it possible to assess future risks and opportunities.

On the consumer end, Inocircle incorporates facility management, and offers customised customer-support services. A subscription service will help tenants manage their supply and procurement demands, and access industrial and logistics-related goods and services offered by various vendors at preferential rates.

In addition, clients will create business profiles on Inocircle, allowing them to request maintenance support, and manage their accounts with real-time access to a business directory.

Launch partnerships

For its launch, Inocircle is partnering with vendors including MiWay Insurance and 2Ship, a fully integrated client facing transport management system. Through MiWay, Inocircle will provide new and existing clients with discounted non-life insurance and a range of business insurance products.

The partnership with 2Ship will offer tenants access to an integrated online transport platform. This will allow them to find the most affordable and fastest courier and delivery solutions for any shipment.  The logistics service also provides a seamless integration layer between all the major e-commerce stores and most South African local and international courier companies.

“Inocircle users will be able to track deliveries, receive e-mail updates and pay using an e-wallet, without having to open accounts with various courier companies,” says Sher.

Additionally, through exclusive offers, Inocircle will give its clients access to various support services, ideal for SMEs, including an IT help desk, tender notifications, marketing services, and legal and labour advice.

“By streamlining how we work with our clients through this platform, we are improving efficiencies for our clients and enabling them to focus on the operations and growth of their businesses.” says Sher.

Palletways London Invests in Electric Pump Trucks

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Palletways London, which offers an unrivalled range of cost effective, reliable, flexible and high quality palletised freight services across UK and Europe for customers based around the London area, has announced the investment in a new fleet of electric pump trucks. The new vehicles will help drivers make multi-drops for home deliveries across the west, north-west, southwest and central London.

“The pump trucks will support our drivers with their daily activities, lessening the load and improving their safety out in the field. The electric vehicles help reduce driver fatigue and have a series of safety features to reduce the risk of accidents with heavy goods. This is a significant investment to meet the substantial growth we’ve seen in the online shopping and home delivery sector over the past few years,” said Colin Sturgess, General Manager of Palletways London.

The purchase of 23 electric pump trucks has been prompted by the continued rise in tail-lift deliveries driven by an increase in residential deliveries. The company, which is based in Greenford, services a range of businesses wanting to deliver goods through the pallet network.

Warwick Trimble, Network Director of Palletways UK, added that the electric pump trucks will also help with driver retention. “These trucks demonstrate the value Palletways places in its drivers and our focus on health and safety.”

“With driver recruitment being a huge campaign for the transport industry these last 12 months, initiatives like this will help us attract and retain the best drivers. These trucks will help to give clients the best possible service and the depot a greater efficiency level,” he added.

Palletways is a specialist in express palletised freight within both domestic and international countries, operating through over 450 depots and delivering into 24 European countries. With over 25 years’ experience in express palletised freight delivery, Palletways has steadily expanded its network to key countries within Europe, building a network of over 400 members.

Where does SA logistics stand as far as cyber security is concerned?

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Local market leaders including Bidvest International Logistics provide a fascinating perspective on where this vital part of the nation’s economy rests and what needs to be done to address increasing threats

Johannesburg, 18 October 2022 – South Africa’s logistics industry is battling a war on many fronts.

Bad weather, equipment breakdowns and shortages and congestion continue to hamper the country’s ports and adding days to the supply chain, creating havoc downstream.

The conflict in Ukraine and the weakness of the rand are exacerbating the situation, with inflation skyrocketing to the detriment of consumers.

In addition, South Africa is now firmly in the crosshairs of cyber criminals. Anti-virus provider Kaspersky’s research shows that ransomware attacks in South Africa doubled between January and April 2022 compared to the same period last year.

The 2021 cyber attack on Transnet was especially damaging, impacting ports, harbours and pipelines to the point that the state enterprise was forced to declare force majeure at several container terminals.

Lesiba Sebola, Director of Information Technology at Bidvest International Logistics (BIL), says it’s paramount to safeguard IT infrastructure given how central it’s become to operations.

“The bottom line is the financial losses incurred. Transnet not being able to operate their ports affects us, and obviously if there are attacks in our own environment that necessitates downtime of the infrastructure and it would be difficult to conduct business,” he says.

Sebola says the most prevalent form of attack is phishing that seeks to get information from users.

“You need a multifaceted approach to protecting your information. We have perimeter security, which involves firewalls. And with operating systems there’s always updates you need to do, whether it’s an operating system update or security update to eliminate vulnerabilities that the providers have identified.”

Anti-virus software is another must as part of your end-point security.

“Your end-point security is also important to protect the confidentiality of your company information in case of the stolen end-point devices. Sometimes we tend not to think about stolen goods and how they can be used in the process of a cyber attack.”

However, Sebola stresses the most important aspect of cyber security is user awareness.

“The majority of successful attacks happen here. If your users are not aware, it’s like taking a key to your house and throwing it over the security fence for attackers to use.

“At BIL, we have an online program where staff can learn about security and the different types of attack, e-mail impersonations, for example. If they spot an e-mail that looks a bit suspicious, we’ve got a special process to which they can send an alert for us to investigate. This forms part of our induction process and occurs on a quarterly basis. We also hold an annual Computer Security Day in November.”

Like Sebola, Craig Rosewarne, MD of cyber security company Wolfpack Information Risk, believes everyone is at risk of cyber attacks.

“You could be an individual, a nonprofit, a small charity, it doesn’t matter. The hacker doesn’t care where

the money comes from,” he says.

“The harsh reality is that attacks can’t be prevented, but organisations can defend against them, provided they recognise the complexity of digital crimes and tackle them accordingly.”

For Sebola, this means continuously monitoring networks to establish any irregular patterns.

“You have to have an incident response plan in place, but you also can’t have a prescriptive one that is generic. This plan will tell you who needs to be involved, who the contact people are, and not just from IT. You need to establish who is involved from legal, operations and the communications side, because there are various aspects that you want to consider.

“When you have cyber insurance, part of the requirement is that you inform them of any breaches.  It’s important to keep logs from the IT side. Make sure you contain the attack so you can preserve the evidence. This is important in terms of the analysis later on to prevent such a breach from happening again.”