ACTION AUTO ZAMBIA, known as ISUZU Zambia; has been awarded the Best Franchise Specialist Japanese Vehicle Dealership Southern Africa for 2023 by The Business Concept.
This is the second year running that Action Auto has been recognized by the Business Concept, a global Digital publication. The Automotive Awards by The Business Concept is a prestigious programme that recognizes and celebrates the achievements of the best and brightest in the Automotive Industry, from manufacturers and suppliers to dealers and service providers around the world.
Action Auto is the appointed Franchised Dealer, After-Sales, and Warranty Centre of ISUZU Motors in Zambia, having been in operation for over 25 Years, with a proud record of committing to meet and maintain high levels of customer vehicle experiences focusing on After-Sales Support Best Practices.
“This Award is once again a true testament of our Team’s dedication to continued enhancement of customer experience in a time when Customer trends are evolving at an accelerated level. Our team is constantly challenged to think outside the box in a bid to ensure that we maintain the very important connection with our customers and their vehicle requirements!” Managing Director and Dealer Principal of the Dealership, Michael Bentley proudly responded to the news of the Award.
The strategic operational changes made to focus on Africa by ISUZU Motors in the past few years, has contributed positively to the dealer network in Sub- Saharan Africa, and we as Team ISUZU Zambia, have embraced the call to be more efficient, effective and to offer a delightful customer experience even through the various challenges we may face!” further comments Lilia Kennievna Samui, Action Auto Head of Sales and Marketing – “We are grateful for the recognition but know we are not where we are without the support of our Customers!”