Available on e-SkyCargo, eQuote acts as a digital ‘self-service’ touchpoint, enabling customers to request and manage their spot quotations, 24/7. The solution will be progressively rolled out globally and will incorporate the majority of products, including highly sensitive shipments such as the Life Sciences and Healthcare portfolio and high-value transfers such as Emirates Wheels. eQuote provides a higher level of choice, control and flexibility for customers to access the airline’s world-class products and services.
Matthew Scott, vice president of pricing and interline, Emirates SkyCargo said: “Accelerating digital transformation is a key pillar of our strategic roadmap, which will ensure we remain one of the leading partners for the world’s rapidly evolving supply chains. Integrating intuitive and reliable digital tools into our customer journey is essential, as more customers become accustomed to a swift and seamless experience, empowered with real-time data to streamline their daily operations. The launch of eQuote is a natural enhancement to our digital offering, further enriching the exceptional customer service that Emirates SkyCargo is renowned for.”
